Warranty & Replacement

Warranty & Replacement

Last updated: 27 September 2026

Every product we sell is brand new and covered by a 12-month warranty against manufacturing defects. This page explains how replacements work; the full rules live in our Refund & Returns Policy and Terms of Service.

1. Key Information

• Warranty: 12 months from delivery against manufacturing defects, as set out in our Refund & Returns Policy
• Returns: 30 days from delivery under our Refund & Returns Policy
• Defective, damaged or wrong items: Replaced, repaired or refunded at our expense
• Support: Monday to Friday 9:00 AM – 6:00 PM, Saturday and Sunday 10:00 AM – 4:00 PM (Central Time); we answer within 24 hours

2. Replacement product policy

If you are entitled to a replacement, Menozi will provide a product that is identical or of similar value. If that product is not available, we will either refund you in full or repair the product within a reasonable time – the choice of remedy takes your preference into account.

Refund and repair rights apply to a replacement product in the same way as to the original product, and the remaining warranty period continues to apply.

3. Warranty

Every product in our store is covered against defects in materials and workmanship for 12 months from delivery under normal residential use. Within this period we repair the item, replace it, or refund it if a repair or replacement is not practical. Full terms are in section 9 of our Refund & Returns Policy.

For defective or incorrectly shipped items we cover return shipping or return freight costs in full.

Implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of the written warranty, except where your state does not permit such a limitation. Some states do not allow limitations on implied warranties, so some limitations may not apply to you. This policy gives you specific legal rights, and you may also have other rights which vary from state to state.

4. Damaged on arrival

Please inspect your delivery immediately upon arrival. For freight deliveries, note any damage on the carrier’s delivery paperwork, photograph it, and e-mail us the same day – a signed clear receipt makes a damage claim much harder for both of us. Damaged, defective or incorrect items are always replaced or refunded at our expense.

5. Customer support

Our support team is available Monday to Friday 9:00 AM – 6:00 PM and Saturday and Sunday 10:00 AM – 4:00 PM (Central Time), and we aim to answer every inquiry within 24 hours. Feel free to reach out to us any time by e-mail with your order number.

At Menozi we keep a small range of fire pits, patio heaters and garage storage, and we stand behind every piece we ship.