Shipping Policy

Shipping Policy

1. Key Information

• Order cut-off time: 3:00 PM (Central Time)
• Processing time: 1 – 2 days (Monday to Friday)
• Transit time: 3 – 6 days (Monday to Friday)
• Total delivery time: 4 – 8 days (Monday to Friday)
• Shipping cost: Free standard shipping on every order within the United States
• Shipping area: United States
• Carriers: USPS and UPS (parcels), specialist freight carriers (oversized items) – always tracked

2. Shipping outside the United States

Menozi currently ships within the United States only. We do not offer international shipping at this time, and customers outside the United States may not be able to complete checkout. If you would like to know whether we plan to serve your region, write to contact@menozi.com.

3. Which carrier delivers what

We match the carrier to the size of your order, and every shipment is tracked:

• USPS – small parcels: spare parts, covers and other lightweight items.
• UPS Ground – boxed items: the corten fire bowl, smokeless fire pit, pyramid and infrared patio heaters, steel shelving unit and ceiling storage rack.
• LTL freight (specialist carrier) – large and heavy items: the propane fire pit table, steel workbench, rolling tool chest and garage cabinet system. Freight deliveries are curbside with a liftgate at no extra cost.

Whichever carrier is used, shipping is free and the delivery windows in section 1 apply.

4. How an oversized item is delivered

Freight deliveries work a little differently from a normal parcel, so here is exactly what to expect:

1. When your item leaves the warehouse you receive a shipping confirmation with the freight tracking reference.
2. Once the shipment reaches your local terminal, the carrier calls you to book a delivery window. Someone over 18 needs to be present.
3. The driver delivers curbside with a liftgate: the pallet is lowered to the ground at the end of your driveway. Drivers are not able to carry items into a garage, yard or house.
4. Inspect the packaging before you sign. If you see any damage, note it on the delivery receipt and photograph it – this protects your claim. If the damage is severe, you may refuse the delivery; refused freight returns to us and we send a replacement.
5. Keep the packaging until you have checked the contents completely.

5. How shipping works

After you place an order you immediately receive an order confirmation email with a full summary of your purchase. We then begin processing your order, which normally takes 1 – 2 days (Monday to Friday). Orders placed before 3:00 PM (Central Time), Monday to Friday, start processing the same day; orders placed after the cut-off, or on a weekend, start processing the next day (Monday to Friday).

When your parcel leaves the warehouse you receive a second email with tracking information. Transit normally takes 3 – 6 days (Monday to Friday), so the total estimated delivery time is approximately 4 – 8 days (Monday to Friday) from the day you order.

6. Undeliverable packages and incorrect addresses

Please check your delivery address carefully at checkout – the address on your order confirmation is the address we ship to. If you notice a mistake, email contact@menozi.com as soon as possible; we can correct an address any time before the order is dispatched.

If a package cannot be delivered because of an incomplete or incorrect address, or because it went unclaimed, the carrier returns it to us. We will contact you to arrange a free re-delivery to a corrected address, or a full refund if you prefer.

7. If your order is delayed

Carriers occasionally run late during peak periods, severe weather, or periods of high order volume. Larger freight items may take slightly longer if your area is served by a rural terminal. If your order has not arrived after the maximum estimated delivery time, we recommend waiting up to 2 additional days (Monday to Friday) and checking your tracking link for updates. After that, contact us by email at contact@menozi.com or by phone at +1 281-849-9469 with your order number so we can look into your delivery quickly.

8. Tracking your order

Every order ships tracked. You can follow your parcel using the link in your shipping confirmation email, on our Track Your Order page, or in My Account under Orders.

9. Cancellations

You can cancel your order free of charge at any time before it is dispatched – email contact@menozi.com with your order number and “cancellation” in the subject line. Once an order has shipped it can no longer be cancelled, but you can return it under our 30-day return policy.

10. Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund – we cover the return shipping in these cases.