Refund & Return Policy

Refund & Return Policy

Thank you for shopping with Menozi. We want you to be completely satisfied with your order. This policy explains how returns, exchanges and refunds work.

1. Key Information

• Return window: 30 days from the date of delivery
• Condition: unused, in original condition and original packaging
• Return shipping: paid by the customer, except for defective, damaged or incorrect items (we pay)
• Refund method: original payment method
• Refund timing: within 5 days (Monday to Friday) of us receiving and inspecting the return
• Restocking fee: none

2. 30-day returns

There is no federal law in the United States that requires a store to accept change-of-mind returns. Menozi voluntarily offers a 30-day return window from the date of delivery. Within that window you may return an eligible item for a refund, subject to the conditions below. This policy does not affect any rights you may have under applicable state law.

3. Conditions

• Unused and in its original, resaleable condition
• In the original packaging with any included parts and manuals
• Not assembled or installed (for items that ship flat-packed)

4. How to return an item

1. Contact us by email (contact@menozi.com) or phone (+1 281-849-9469) with your order number and the reason for the return.
2. We will confirm and send you return instructions by email.
3. Pack the item securely in its original packaging.
4. Ship it back using a tracked shipping service.

5. Return address

Please do not send a return without contacting us first – we confirm the correct warehouse for your item when we approve the return. Returns are accepted at our business address:

PERELLO LLC
14821 Blue Mound Rd
Haslet, TX 76052, USA

Include your order number inside the package so we can match the return to your order without delay.

6. Return shipping costs

The customer pays return shipping (the actual cost of the chosen carrier) – except for defective, damaged or incorrectly shipped items, where we cover all costs.

7. Refunds

Approved refunds are issued to your original payment method within 5 days (Monday to Friday) of us receiving and inspecting the returned item. Your bank may take a further 3 – 5 days (Monday to Friday) to post the credit to your account.

8. Exchanges

We are happy to exchange an unused item for a different option within 30 days, subject to availability. Contact us at contact@menozi.com and we will arrange it.

9. Warranty

Products sold by Menozi are covered against manufacturing defects for 12 months from delivery unless a longer period is stated on the product page. Within this period we repair the item, replace it, or refund it if a repair or replacement is not practical.

The warranty covers defects in materials and workmanship under normal residential use. It does not cover normal wear (fire glass discoloring, spark screens and covers weathering, the natural rust patina of corten steel), damage from misuse, improper assembly or installation, unauthorised modification, commercial use of residential-grade equipment, or weather damage to items not rated for permanent outdoor exposure.

To make a warranty claim, email contact@menozi.com with your order number, photos or a short video of the fault, and a description of what happens. We respond within 24 hours with the next steps and cover shipping on approved warranty claims.

10. Product condition

Every product we sell is brand new, unused and shipped in its original packaging. If an item arrives damaged or defective, contact us within 30 days of delivery and we will repair, replace or refund it.

11. Non-returnable items

• Used, installed or assembled items
• Items without original packaging or missing parts
• Personalized or custom-made products
• Gift cards
• Items marked as Final Sale

12. Restocking fees

We do not charge restocking fees on standard returns. Approved refunds are for the full product price paid.

13. Digital products and subscriptions

Menozi sells physical goods only. We do not offer digital products, downloads or subscriptions, so this policy applies to physical products.

14. Dispute resolution

If anything about your order goes wrong, please contact us first at contact@menozi.com – almost every issue is resolved directly within a few days, and we aim to answer every message within 24 hours.

If we cannot resolve a dispute together, you may pursue any remedy available under the consumer protection laws of your state. Nothing in this policy limits the rights you have under applicable US federal or state law, and this policy does not require you to use arbitration before exercising those rights.