Menozi FAQ - Shipping, Returns, Payment and Support

Straight answers on shipping, returns, payment and support.

How long does shipping take?

Orders placed before 3:00 PM (Central Time), Monday to Friday, start processing the same day. Orders are processed within 1 – 2 days (Monday to Friday) and transit takes 3 – 6 days (Monday to Friday), so most orders arrive within 4 – 8 days (Monday to Friday). US shipping is free on every order and is sent tracked via USPS, UPS or LTL freight for large items.

Do you ship outside the United States?

No. Menozi ships within the United States only at this time.

Is shipping really free?

Yes. Standard tracked shipping is free on every order across the United States, with no minimum spend.

What is your return policy?

You have 30 days from delivery to return any unused item in its original packaging for a refund. Email contact@menozi.com with your order number to start a return.

How do I track my order?

You will receive a tracking number by email once your order ships. You can also check status any time on our Track Your Order page or in My Account under Orders.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are processed over an encrypted, secure checkout.

Are the products new?

Yes. Every product we sell is brand new, in its original packaging, and covered by a 12-month warranty against manufacturing defects.

How do I contact customer service?

Email contact@menozi.com or call +1 281-849-9469. We answer Monday to Friday 9:00 AM – 6:00 PM and weekends 10:00 AM – 4:00 PM (CT), and aim to reply to every enquiry within 24 hours.

Do items arrive assembled?

Larger items such as the workbench, garage cabinet system, shelving and ceiling rack ship flat-packed for self-assembly with all hardware included; the tool chest only needs its casters and handles attached. Each listing describes what is included.

Can I change or cancel my order?

Contact us as soon as possible at contact@menozi.com. If the order has not yet shipped we can usually change or cancel it; once shipped, our 30-day return policy applies.

What if my item arrives damaged?

Email contact@menozi.com within 48 hours of delivery with photos and your order number. We cover return shipping and will replace or refund any item that arrives damaged, defective or incorrect.

Do you offer exchanges?

Yes. We accept exchanges on unused items within 30 days, subject to availability. Contact us and we will arrange it.

Where is Menozi based?

Menozi is operated by PERELLO LLC, 14821 Blue Mound Rd, Haslet, TX 76052, USA.

Is there a restocking fee?

No. We do not charge restocking fees on standard returns.

When will I be refunded?

Refunds are issued to your original payment method within 5 days (Monday to Friday) of us receiving and inspecting your return, plus a few days for your bank to post it.

Do you charge sales tax?

Any applicable US state sales tax is shown at checkout based on your shipping address, in line with the rules for your state.

Is checkout secure?

Yes. Checkout runs over an encrypted HTTPS connection and card details are handled by our PCI-compliant payment processor – we never store your full card number.

Can I order a large or bulk quantity?

For bulk or trade quantities, email contact@menozi.com with the items and quantities you need and we will confirm availability and lead time.

What do I do if I have not received a tracking number?

Tracking is emailed when your order ships (1 – 2 days (Monday to Friday)). If you have not received it, check your spam folder or sign in to My Account, or contact contact@menozi.com.

Do you price match?

We keep our pricing competitive. If you find a better verified price on an identical in-stock item, email us and we will do our best to help.